Last updated: 20/08/2025
Who we are
We are Smartlogic IT Ltd, an IT support and managed services provider based in the United Kingdom. For the purposes of UK data protection law, we are the “data controller” of the personal information we collect.
Information We Collect
When you interact with our website, we may collect:
Communications data (such as email correspondence or enquiry details).
Personal details (such as your name, email address, phone number, and company details) when you fill in our contact form or get in touch with us.
Technical data (such as your IP address, browser type, and device information) collected automatically through cookies and analytics tools.
How We Use Your Information
We only use your personal information when the law allows us to, including:
To comply with legal or regulatory obligations.
To respond to your enquiries and provide IT support.
To manage our relationship with you as a customer.
To improve our website, services, and customer experience.
Legal Basis for Processing
We process your data under one or more of the following bases:
Legal obligation (to comply with UK law).
Consent (when you voluntarily provide your details).
Contract (when we provide services to you).
Legitimate interests (for business operations, such as website analytics).
Sharing Your Information
We do not sell your personal information. We may share your data with:
Regulators or legal authorities if required by law.
Trusted service providers who help us operate our website or deliver services.
Data Storage and Security
Your data is stored securely within the UK (or within countries with adequate protection under UK GDPR rules). We have taken steps to protect your information from unauthorised access, use, or disclosure.
How Long We Keep Your Data
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal or reporting requirements.
What rights you have over your data
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict certain processing.
- Request data portability.
- Withdraw consent at any time (where we rely on consent).
To exercise these rights, please contact us using the details below.
Cookies
Our website uses cookies to improve your browsing experience and collect anonymous analytics data. You can manage or disable cookies through your browser settings.
Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us:
Smartlogic IT Ltd
Unit 8 Bowman Trading Estate, Westmoreland Road, London NW9 9RL
Email: Hello@smartlogic-it.co.uk
Phone: 020 3370 0800
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
